Regulated Enterprise Digital Operations
Modernise customer journeys, connect channels and data, improve governance and increase digital adoption
Package plans
Starting scopes, not fixed packages
26 plans across 10 families, each mapped to the business types it was modelled for. A plan tells you what this kind of business usually needs first. It is meant to be argued with, and the scoping conversation regularly makes it smaller.
10 families26 plans377 business types
01How to read these
What a plan is, and what it is not
Core deliverables
The parts this operating model does not function without. These rarely come out of scope.
Recommended modules
What the same business usually needs next. Decisions, not defaults.
Optional modules
Genuinely optional. Plenty of engagements never touch them.
Not a price list
No plan carries a published price, because scope varies with what already exists. Two businesses on the same plan can differ several times over in effort.
Custom scope
Scope varies with what already exists, so we do not publish a figure. Tell us what you have and you will get a scoped proposal with the assumptions written down.
- Support level
- Agreed per engagement
- Contract term
- Agreed per engagement
- Implementation
- Agreed after scoping
02Not sure which
Two ways to narrow it down
Find my planCompare plans side by sideStart from your industry
03Package family
Enterprise Digital Operations
Enterprise Digital Operations covers 5 plans and 80 business types across 8 sectors. The plans in this family share an operating shape; they differ in scale, in what they have to schedule and in what they have to prove.
Regulated Enterprise Experience and Operations
Improve access and service experience while maintaining enterprise governance and compliance
Enterprise Revenue and Digital Operations
Connect global demand, sales, service and customer operations across systems and teams
Enterprise Customer Experience and Commerce
Create consistent customer journeys, improve conversion and loyalty, and unify digital and physical channels
Institutional Digital Service and Engagement
Improve access to services, reduce administrative friction and strengthen stakeholder engagement
04Package family
Local Service and Repair
Local Service and Repair covers 3 plans and 55 business types across 4 sectors. The plans in this family share an operating shape; they differ in scale, in what they have to schedule and in what they have to prove.
Field Service Growth and Operations
Win more local jobs, respond faster, reduce administration and connect sales to field delivery
Local Service Growth
Generate qualified local enquiries, quote faster and improve job conversion
Repair and Service Operations
Increase repair enquiries, communicate status clearly and reduce manual administration
05Package family
SME Revenue Operations
SME Revenue Operations covers 4 plans and 50 business types across 5 sectors. The plans in this family share an operating shape; they differ in scale, in what they have to schedule and in what they have to prove.
SME Revenue Operations
Generate qualified B2B demand, standardise the sales process and connect marketing to revenue
Professional Firm Growth and Operations
Strengthen institutional authority, improve business development and manage complex client relationships
Property and Project Growth
Generate qualified property or project demand and connect marketing to operational delivery
Logistics Revenue and Customer Operations
Generate better commercial enquiries, speed up quoting and improve customer visibility
06Package family
Appointment and Healthcare
Appointment and Healthcare covers 2 plans and 46 business types across 3 sectors. The plans in this family share an operating shape; they differ in scale, in what they have to schedule and in what they have to prove.
Appointment and Client Flow
Increase bookings, reduce no shows, improve repeat business and centralise client administration
Practice and Patient Flow
Improve patient access, increase appropriate bookings, reduce administration and protect trust
07Package family
Personal Brand
Personal Brand covers 2 plans and 41 business types across 5 sectors. The plans in this family share an operating shape; they differ in scale, in what they have to schedule and in what they have to prove.
Personal Brand and Advisory Growth
Strengthen personal authority, productise expertise, generate leads and standardise sales follow up
Creator and Personal Brand Engine
Showcase work, grow an audience, attract better projects and simplify the commercial workflow
08Package family
Events, Education and Membership
Events, Education and Membership covers 4 plans and 35 business types across 4 sectors. The plans in this family share an operating shape; they differ in scale, in what they have to schedule and in what they have to prove.
Educator and Knowledge Business
Build authority, fill lessons or cohorts, automate enrolment and improve learner communication
Education Enrolment and Operations
Increase qualified enrolment, simplify admissions and improve learner communication
Event Demand and Registration Engine
Increase registrations, manage stakeholder journeys and create reusable event data
Membership and Community Growth
Grow memberships, improve attendance, reduce churn and automate member administration
09Package family
Commerce
Commerce covers 2 plans and 30 business types across 1 sectors. The plans in this family share an operating shape; they differ in scale, in what they have to schedule and in what they have to prove.
Ecommerce Growth
Increase online sales, improve repeat purchase and connect marketing to product and revenue data
B2B Commerce and Revenue Operations
Enable self service ordering, reduce cost to serve and improve account visibility
10Package family
Hospitality and Food
Hospitality and Food covers 2 plans and 20 business types across 2 sectors. The plans in this family share an operating shape; they differ in scale, in what they have to schedule and in what they have to prove.
Local Food and Ordering Growth
Increase direct orders and reservations, reduce platform dependence and improve loyalty
Hospitality Booking and Guest Experience
Grow direct bookings, improve guest communication and connect marketing to revenue
11Package family
Professional Practice
Professional Practice covers 1 plan and 10 business types across 1 sectors. The plans in this family share an operating shape; they differ in scale, in what they have to schedule and in what they have to prove.
Professional Practice Engine
Build authority, generate qualified enquiries, convert consultations and run a controlled client intake process
12Package family
Technology Growth
Technology Growth covers 1 plan and 10 business types across 1 sectors. The plans in this family share an operating shape; they differ in scale, in what they have to schedule and in what they have to prove.
Technology Growth and Revenue Operations
Clarify the offer, generate qualified pipeline, connect product and revenue data and support scale
Next step
Build a systemyour team can actually run
Start with the process as it works today, the platforms already in play and the outcome the organisation needs. We will tell you what we would change and in what order.