Terms of service

Last updated: 6 August 2026

1. Acceptance of these terms

operloom.systems ("the website", "we", "us") is operated by Ahmed Khalil Ben Smida, trading as Operloom, presenting consulting and implementation services in marketing strategy, web development, CRM, automation and analytics. By browsing the website, submitting a form, or engaging Operloom for services, you accept these terms. If you do not agree with them, please do not use the website or submit a request through it.

2. Who these terms apply to

These terms apply to every visitor to the website and, where a services agreement does not say otherwise, to every organisation or individual ("client", "you") that engages Operloom. If you are accepting these terms on behalf of a company, you confirm you are authorised to bind that company.

3. The website is not professional advice

Content on this website, including articles, industry pages, plan descriptions and platform pages, is provided in good faith for general information. It reflects experience and judgement at the time of writing and is not a substitute for advice tailored to your specific situation, systems, data or regulatory context. Case study figures, where shown, are published with permission and are not a guarantee of comparable results for you. Using this website, on its own, does not create a client, advisory or fiduciary relationship.

4. Engagements and scope of work

Consulting, implementation and support work is governed by a written scope and agreement specific to each engagement (a proposal, statement of work, or signed agreement). Where that document conflicts with this website, the written agreement prevails. Prices shown on the pricing and plans pages are starting prices for defined scopes; they are illustrative until confirmed in writing, and the effort required for your business may differ once specifics are known.

5. Payment terms

Unless the engagement agreement states otherwise, invoices are issued according to the schedule agreed at the start of the engagement and are payable within the terms stated on the invoice. Work may be paused if payment is materially overdue and has not been resolved after reasonable notice. Any taxes, duties or transaction fees applicable to your jurisdiction are your responsibility unless the agreement says otherwise.

6. Changes to scope

If requested work falls outside an agreed scope, we will say so and provide an estimate for the additional work before proceeding. Neither party is obliged to proceed with a scope change; the original scope continues to apply until a change is agreed in writing (including by email).

7. Client responsibilities

Engagements generally depend on timely access, information and decisions from the client: platform and repository access, a point of contact able to approve scope and content decisions, and accurate information about existing systems and data. Delays caused by missing access, information or approvals may affect timelines and are not treated as a failure of the engagement on our part.

8. Intellectual property

The design, text, illustrations and original graphics of this website belong to Ahmed Khalil Ben Smida unless stated otherwise, and are protected by copyright and other applicable laws. You may quote brief excerpts with attribution and a link back to the source page; wholesale reproduction, republication or use of website content to train a model requires prior written permission.

Ownership of deliverables produced during a paid engagement (code, designs, configuration, documentation) is set out in the engagement agreement. Unless that agreement states otherwise, ownership of client-specific deliverables transfers to the client on full payment, while Operloom retains the right to reuse general methods, frameworks, non-confidential know-how and any pre-existing tools or components used to deliver the work.

9. Confidentiality

Non-public information shared in the course of an engagement is treated as confidential and used only to deliver the engagement, except where disclosure is required by law or already agreed with you (for example, a case study you have approved for publication). This obligation survives the end of an engagement.

10. Acceptable use of the website

You agree not to use the website or its forms to: send unlawful, deceptive, defamatory or abusive content; attempt to gain unauthorised access to the website, its data or its underlying systems; interfere with or disrupt the website's availability or security; or scrape, harvest or automate submissions to the forms. Violating this section may result in your access being blocked and, where warranted, reported to the relevant authorities.

11. Third-party links and services

This website links to and, where you have given consent, loads scripts from third-party services (for example analytics, tag management and CRM providers) as described in the privacy policy. We do not control third-party websites or services and are not responsible for their content, availability or practices. Following a link away from this website is at your own discretion.

12. Disclaimers

The website and its content are provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the website will be uninterrupted, error-free or free of harmful components, though reasonable steps are taken to keep it secure and available.

13. Limitation of liability

To the extent permitted by law, Ahmed Khalil Ben Smida is not liable for indirect, incidental, special or consequential loss (including loss of profits, data or business opportunity) arising from use of this website or reliance on its content. Liability arising from a paid engagement is governed by the engagement agreement. Nothing in these terms limits liability that cannot lawfully be limited, including liability for fraud or for death or personal injury caused by negligence, where applicable.

14. Indemnification

You agree to indemnify and hold Ahmed Khalil Ben Smida harmless from claims, damages or expenses arising from your misuse of the website, your breach of these terms, or content you submit through the website's forms in violation of applicable law or a third party's rights.

15. Force majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including outages of third-party infrastructure, natural disasters, or changes in law, provided the affected party notifies the other and resumes performance as soon as reasonably possible.

16. Termination

We may suspend or restrict access to the website for anyone who breaches these terms. Termination of a paid engagement is governed by the terms of the engagement agreement, which typically include a notice period and payment for work completed up to the termination date.

17. Changes to these terms

These terms may be updated from time to time to reflect changes to the website, our services, or applicable law. The date at the top of this page shows when it was last revised. Material changes affecting an active engagement will be communicated directly rather than only through this page.

18. Severability and entire agreement

If any provision of these terms is found unenforceable, the remaining provisions continue in full effect. For an active engagement, the signed engagement agreement, together with these terms where not superseded, forms the entire agreement between the parties on that subject matter.

19. Governing law and jurisdiction

These terms are governed by the laws of Tunisia, without regard to conflict-of-law principles. Any dispute arising from these terms or use of the website is subject to the exclusive jurisdiction of the competent courts of Tunisia, unless the engagement agreement specifies a different forum.

20. Contact

Questions about these terms can be sent to khalil@bensmida.com.